The following Booking Conditions, together with our General Information available at SailCR.com, form the basis of your contract. All bookings are subject to these booking conditions. The parties to that contract are yourself and B E Cruises LLC Ltda. of Bahia Ballena, Osa, Puntarenas, Costa Rica, who shall accept legal responsibility for the proper performance of this contract as set out below. In these booking conditions, ‘you’ and ‘your’ means all persons named on a booking, and ‘we’, ‘us’ and ‘ourselves’ means B E Cruises LLC Ltda., registered in Costa Rica with the identification number 3-102-810014.Partial or full payment of your cruise constitutes acceptance of the below terms and conditions. These Booking Conditions are subject to change without notice.
1. Pricing
Prices of our services on our website are in US Dollars (USD) and are subject to the local Costa Rican taxes of 13%. The prices will be charged in US Dollars (USD). In our office, you may pay either in cash or with a credit card in US Dollars (USD) or Costa Rican Colones (CRC). Credit Card surcharges from your credit card company may apply, and rates of foreign exchange at the time may vary.
Prices are subject to change without notice and liability.
2. Confirmed booking
Day Cruises: The full amount is due at the time of booking.
Payments for day-cruise bookings made by partners or agencies are due 14 days before the cruise date.
Special Events: For special events and private cruises, a 30% deposit will be charged to secure the date(s).The final payment is due 14 days before the cruise.
3. Bank fees
The customer must bear bank transaction fees.
4. Booking date changes
In case you want to change your booked date, we will try to accommodate your wishes. However, this depends on availability, and we cannot guarantee to be able to change your booking.
5. Booking name changes
Name changes are permitted free of charge at any time.
6. Cancellations & no-shows
For cancellations received, the following cancellation policies will apply.
Shared cruises:
For cancellations up to 24 hours before the cruise, B E Cruises LLC Ltda. will refund the cruise price. Any bank charges and fees incurred shall be borne by the customer.
For cancellations less than 24 hours before the cruise, 100% of the price has to be paid.
Special events:
A 30% deposit is due at the time of booking to secure the booking. The final payment is due 14 days before the cruise. For cancellations up to 30 days before departure, the customer receives a full refund of the deposit received. For cancellation from 29 – 15 days before departure, the deposit will be retained. For cancellation from 14 – 0 days before departure, 100% of the price has to be paid.
Any bank charges and fees incurred shall be borne by the customer.
For cancellations due to Government restrictions, B E Cruises LLC Ltda. will be offering 100% credit on payments made. Credit will be valid for 365 days from your original booking date and to be used towards a shared cruise at a later date.
No refunds for no-shows or if you miss the boat. It remains the customer's responsibility to ensure they are at the designated meeting point on time.
7. Wet weather
Cruises will go out in wet weather. No refunds/transfers for cancellations due to poor weather unless B E Cruises LLC Ltda. is forced to cancel for safety reasons.
8. Transport to or from the pick-up location
Local transportation within Quepos and Manuel Antonio is included if requested during booking. If a guest misses the shuttle to or from the marina, B E Cruises is not liable for missing the cruise or extra costs for transportation.The accommodation must be accessible by a shuttle bus. Remote houses/villas or accommodations on roads for which a 4x4 is required cannot be approached.
9. Delays
B E Cruises LLC Ltda. prides itself on offering timely service. In case of unexpected delays due to mechanical, operational reasons, or otherwise unforeseen circumstances, B E Cruises LLC Ltda. holds no liability.
10. Damages
All breakages & damages must be paid for.
11. Special Conditions
For the safety and well-being of all passengers, individuals who are intoxicated or under the influence of any substance will not be allowed to board the vessel.
12. Optional upgrades
Optional upgrades, including meals and bar packages or any other upgrades that are not otherwise included in a cruise package, must be booked and paid in advance and are subject to availability.
13. Shared tables
Please note that tables are shared with other guests.
14. Authorized vendors
Cruises may be booked via your hotel concierge, authorized partners, agents or directly through B E Cruises LLC Ltda. either via our website (www.sailcr.com) or telephone/Whatsapp on +506 6003 0200. When booking through a third-party vendor, you do so in agreement with their terms and conditions and in conjunction with the terms and conditions listed here accordingly. All claims, booking changes, and cancellations must be taken up directly with your vendor.
15. Disclaimer
B E Cruises LLC Ltda. reserves the right to a) change any price b) amend or cancel any service, route, or other information without notice and without incurring liability if required.
16. Onboard photography
Passengers may be filmed/photographed during the cruise. B E Cruises LLC Ltda. reserves the right to use or reproduce such film or material for promotional purposes without notification, compensation, or payment.
17. Injury
To the extent permitted by law, the Company, employees, and agents shall not be liable for any claims, losses, damages, injuries, costs, and expenses suffered, sustained, or incurred (including but not limited to indirect or consequential) as a result of, or arising out of, or in any way connected with the cruise.
The Passenger releases the B E Cruises LLC Ltda. for any claim whatsoever and howsoever incurred, including but not limited to a claim for death, bodily injury damage, or loss of property during embarkation and/or disembarkation to or from the vessel and/or at all times whilst on board the vessel itself unless caused by willful misconduct or reckless disregard of the Company. Whilst B E Cruises LLC Ltda. ensures a safe environment for all guests traveling on board our ship, we accept no liability for any injury or claim caused by the passenger's own negligence, including, but not limited to, tripping, falling, or any other accident that could be avoided by taking due care and caution of one’s surroundings. Equally, should any guest choose to disregard on-board safety rules and regulations or advice from our crew on board, then B E Cruises LLC Ltda. shall be free from liability for any claim or injury incurred as a result. Due to the sometimes unpredictable movements of the vessel(s), sensible/ flat footwear is highly recommended whilst on board.